Reservation & Cancellation Policies
Each range includes four burners and the oven. Please note, you need to indicate how many burners you will be using, and reserve the oven separately. When the kitchen is busy you may have to share a range top with another member. Please plan accordingly.
Reservations are made in 3-5 hour blocks for all membership levels below full production. Any exceptions to this are at the discretion of the KOTB manager. Your reservation includes all setup and cleanup time. Please make sure to give yourself enough time within your reservation to properly clean the areas and equipment you used for the next person.
Reservations are always first-come, first-served with Anchor Tenants and Medium Tenants receiving preferred access. Reserve space as soon as you know you will need it. There is no guarantee that the kitchen will be available for drop-in, last-minute use.
Cancellation Policy: We understand last minute changes happen and offer for you to use the hours you would cancel within another window that week that is available. We reserve the right to apply a cancellation charge for tenants with frequent cancellations. A reservation cancelled with less than one week’s notice may be charged a percentage of the reserved hours. Sample charges are as follows: 50% of hourly cost for third cancellation, 75% of hourly cost for fourth cancellation, and 100% for any cancellations over five in a six month period.
Tenants pay for their membership level at the start of each month. Additional or hourly charges are added at the end of each month and invoiced with the upcoming month’s rate. Invoices are distributed the last week of the month and payment is due within two weeks.